How can I contact Naldova?
Email us at naldova.com@gmail.com We're a small team, so you'll reach an actual person — usually within 24 hours, Monday through Friday.
If you're writing about an existing order, include your order number and we'll get to you faster.
Do you ship worldwide?
Yes. We ship to most countries, with a handful of exceptions where our carriers can't deliver reliably. If checkout won't accept your address, email us — we'll tell you honestly whether we can get a parcel to you.
Shipping is calculated at checkout, so you'll see the exact cost before you pay. No surprise fees after the fact.
Where do you ship from?
Straight from our manufacturing partner in China to your door.
We're upfront about this because it's the whole reason the price works. Skipping the domestic warehouse and the middlemen is how we can sell a full three-piece set — mat, pillow, and carry bag — for what most brands charge for the mat alone. The trade-off is a slightly longer wait, which is why we tell you the real timeline below instead of promising two-day delivery we can't hit.
When will my order be processed?
Orders are processed within 1–2 business days. Once it ships, delivery usually takes 7–12 business days depending on where you are.
You'll get a tracking number by email as soon as your parcel is scanned into the network. Orders placed on a weekend or holiday are processed the next business day.
Can I change or cancel my order?
Yes — within 24 hours of placing it. Email naldova.com@gmail.com with your order number and what you'd like changed, and we'll sort it out.
After 24 hours your order is already with our fulfillment partner and we can't pull it back. If it's already moving, wait for it to arrive and start a return instead — we'll help you either way.
What payment methods do you accept?
All major credit and debit cards — Visa, Mastercard, American Express, and Discover — plus Shop Pay, Apple Pay, and Google Pay.
Every payment runs over an encrypted connection through Shopify's checkout. We never see or store your card details.
Still have a question?
Email naldova.com@gmail.com and ask. We'd rather answer it than have you guess.